Frequently Asked Questions
Where does Sophia Baruch ship?
Sophia Baruch currently ships exclusively within Canada.
Are there shipping costs?
No, shipping is free with no hidden fees.
How long does it take to process my order?
Orders are processed within 1-2 business days (Monday to Friday).
What is the estimated delivery time for my order?
Delivery is estimated at 5-7 business days, with shipping from Monday to Friday.
What is the order deadline?
Orders placed before 5:00 PM (CEST, GMT+2) will be processed the same day.
How can I track my order?
A tracking number will be emailed to you once your order has shipped.
You can track your order via:
- Canada Post
- DHL Express
- The tracking portal on the Sophia Baruch website
Order Management
Can I change or cancel my order?
Yes, please contact customer service to modify or cancel your order.
Orders placed over the weekend will be processed on the next business day.
Returns and Refunds
How can I start a return?
Email info@sophiabaruch.com with your order number and the reason for return. Follow the instructions provided by customer service.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item is defective or Sophia Baruch made a mistake.
How long do I have to return an item?
You have 30 days from the delivery date to return an item.
How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item is received and inspected.
What should I do if I receive a damaged item?
Contact Sophia Baruch immediately with a description and photos of the damage.
Do not open sealed damaged products.
Sophia Baruch will arrange a return, replacement, or refund.
What should I do if I receive the wrong product?
Contact Sophia Baruch right away. They will arrange the return and send the correct product at no extra cost.
What if my refund is delayed?
- If you have not received your refund after 10 business days, please check with your bank.
- If no refund has been issued, contact us at info@sophiabaruch.com for assistance.
Payment Information
What payment methods does Sophia Baruch accept?
Sophia Baruch accepts:
- Visa
- Mastercard
- Bancontact
- iDEAL
Company Name: JMD Commerce Limited
Address: 300 Lockhart Road, Flat A, 12/F, ZJ 300 Building, Wan Chai, Hong Kong Island, 999077, Hong Kong
Company Number: 77093008
Contact Form: contact
Email Address: info@sophiabaruch.com
Phone Number: +3197010238081
Opening Hours: Monday to Friday (9:00 AM - 5:00 PM)
